How to troubleshoot problems after changing your online ID

This article explains how to troubleshoot technical issues such as data loss and missing trophies that occur when you change your PlayStationв„ўNetwork ID (PSNв„ў).

• How to troubleshoot problems after changing your online ID
• Your online ID is temp-xxxxxxxxxx.

• You don't want to change your online ID
• Your online ID won't update

How to troubleshoot problems after changing your online ID

• Changing your online ID can cause issues such as losing game progress, features, or content. If you experience issues after changing your online ID, contact PlayStation Technical Services as soon as possible using the link at the bottom of this page to get help changing it back to your original online ID.
• Reverting back to your original ID is free and should resolve most issues.

Your online ID is temp-xxxxxxxxxx.

If your online ID has been changed to temp-xxxxxxxxx, please see the guide below.

If you find that your online ID has been changed to temp-xxxxxxxx, it means that we have received a verified complaint from another player indicating that your online ID violates our Terms of Use. Please see our Code of Conduct for more information.

• To change back to your original online ID, unless you have violated the Terms of Use, please contact PlayStation Technical Services at the link at the bottom of this page.
• You can also change your online ID from temp-xxxxxx to a new one.

We have received complaints that your original ID is inappropriate. This change to your online ID cannot be undone.

• You can change your online ID from temp-xxxxxx by following the guide below.

• If you are experiencing difficulties with losing content or data from your account, please contact PlayStation Technical Services at the link at the bottom of this page.

You don't want to change your online ID

If your online ID has been changed and you think someone else has done so, please follow the steps below to secure your account:

1. Change your password.

1. Change your login ID (email address).

1. If you have not enabled 2SV, we recommend that you set it up to improve the security of your account.

Once you have secured your account, please contact PlayStation Technical Services at the link at the bottom of this page to change back to your original online ID.

If you can't access your account, contact PlayStation Support at the link at the bottom of this page to secure your account and return it to your original Online ID.

Your online ID won't update

Some services and applications may take up to a week to update to use your new Online ID. If you don't see your new Online ID after a week, contact PlayStation Support at the link at the bottom of this page.

Need help?

Contact a technical support specialist.

Contact PlayStation Support

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