Gambling

There are many reasons why you may need to contact a gambling company or bookmaker, such as your account being closed or not being able to withdraw your winnings! With Resolver, you can solve your problems in just a few clicks. Check out our guide to gambling complaints!

In this guide

• Your rights
• I can't withdraw my winnings!
• My account has been closed!
• I self-withdrawn but I'm still allowed to gamble!
• I didn't understand the terms and conditions!
• My bet was settled at the wrong odds!
• Best Odds Guaranteed (BOG) - what are my rights?
• Accumulators and "Related Bets" - what are my rights?
• My bet was void because I placed my bet too late!
• I placed a bet but the official result was wrong!
• Cash out - what are my rights?
• Wrong coupon, betting slip or betting receipt
• I don't think the company has a gambling license!
• I didn't understand the game I was playing.
• The game/betting machine broke while I was playing
• Unclear betting slip
• Fixed Odds Betting Terminals (FOBTs) and Self-Service Betting Terminals (SSBTs) - what are my rights?
• About FOBTs
• Self-service betting terminals
• I gambled more than I wanted!
• I self-excluded but I'm still receiving marketing materials!
• A site told me the minimum withdrawal amount was higher than my deposit amount!
• Free spins and bonus slots
• Opening multiple accounts
• Advertising
• The gambling advert was inappropriate.
• The advert was aimed at vulnerable children.
• The advert was misleading.
• I'm still receiving marketing information after self-excluding
• Football
• Winning in extra time
• Goals betting
• The "5 minutes" rule
• Horse racing
• Rule 4
• International racing
• Gambling complaints tool

In this guide

• Your rights
• I can't withdraw my winnings!
• My account has been closed!
• I self-withdrawn but I'm still allowed to gamble!
• I didn't understand the terms and conditions!
• My bet was settled at the wrong odds!
• Best Odds Guaranteed (BOG) - what are my rights?
• Accumulators and "Related Bets" - what are my rights?
• My bet was void because I placed my bet too late!
• I placed a bet but the official result was wrong!
• Cash out - what are my rights?
• Wrong coupon, betting slip or betting receipt
• I don't think the company has a gambling license!
• I didn't understand the game I was playing.
• The game/betting machine broke while I was playing
• Unclear betting slip
• Fixed Odds Betting Terminals (FOBTs) and Self-Service Betting Terminals (SSBTs) - what are my rights?
• About FOBTs
• Self-service betting terminals
• I gambled more than I wanted!
• I self-excluded but I'm still receiving marketing materials!
• A site told me the minimum withdrawal amount was higher than my deposit amount!
• Free spins and bonus slots
• Opening multiple accounts
• Advertising
• The gambling advert was inappropriate.
• The advert was aimed at vulnerable children.
• The advert was misleading.
• I'm still receiving marketing information after self-excluding
• Football
• Winning in extra time
• Goals betting
• The "5 minutes" rule
• Horse racing
• Rule 4
• International racing
• Gambling complaints tool

Your rights

All gambling companies must provide details of complaints. These details are available at operators stores or online. If you feel that you have been treated unreasonably from a gambling company, you can use Resolver to file a complaint about the no n-court dispute resolution (ADR) service. If ADR feels that complaints cannot be resolved, the 2005 gambling law can sue the court on that problem. If you bet with a gambling company, you will have a legal forced contract.

I can't withdraw my winnings!

If it is unreasonably difficult to withdraw money from an account, you can file a complaint through resolver . jp.

In the UK, the Gambling Committee supports you to withdraw money. They say that bookmakers should not hold your money unreasonably.

Bookmakers can stop the prize drawer if they notice suspicious movements. This can also include cases where your account is uneven.

However, bookmakers should set the rules online and protect them. If you think you have been treated unreasonably by a bookmaker, you can file a complaint via a resolver.

My account has been closed!

Gambling companies have the right to close their accounts.

The reason is as follows;

• If there is a danger
• If you violate the Terms of Use,
• If there is a risk of disadvantages to the business, if there is a suspicion of money laundering.

You can contact the company using a resolver to see why your account was closed.

Gambling companies must always act not to contradict the rules. If you think you have been treated unreasonably, consider filing a lawsuit through a resolver.

I self-withdrawn but I'm still allowed to gamble!

The Gambling Committee calls for gambling companies to manage sel f-exclusion responsibly.

In other words, you should generally expect a reasonable check to confirm what you need to play.

Companies usually carry out checks when you create an account and when you try to make a withdrawal.

If they find that you have self-excluded, the company will usually void your bet and return your deposit.

If you think the company is not acting responsibly, consider filing a lawsuit through Resolver.

I didn't understand the terms and conditions!

According to the Consumer Rights Act 2015, gambling companies must provide a clear and concise summary of their terms and conditions. If you feel that your bet's T& Cs are not clear enough and jargon-free, you should file a complaint using Resolver's free gambling complaints tool.

My bet was settled at the wrong odds!

When placing a bet, you are only entitled to the price that is actually available at the time. You are not entitled to a price that is incorrectly quoted or displayed.

The only exception is when you bet at the starting price of a horse or greyhound race. This means that the odds/price are determined by an independent group after the race has started.

This means that even if the cashier accepts your bet, you may be paid at a different price.

All bookmakers operate under rules to settle bets at the correct odds.

This is to prevent collusion between shop staff and customers.

You should be aware that it is your responsibility to ensure that the price you receive at the till is the actual price available.

What if a technical issue causes an incorrect price to appear on the shop screen? Bookmakers are permitted to settle bets at the price they should have shown.

They must still pay out fairly.

If you believe that a bookmaker is paying out below the correct odds or that they are deliberately advertising incorrect odds, you should lodge a complaint using the Resolver.

Best Odds Guaranteed (BOG) - what are my rights?

BOG is offered by most major bookmakers. If you select an early price during the period when BOG is offered, your selection will be settled at that price unless the Start Price (SP) is higher.

You should be aware that the amount you can profit from settling at the best odds is usually capped at around £1, 000 (£50, 000 online).

Bookmakers need to display information about this upper limit in promotional materials. If you feel that you have been confused by the unclear information, you need to use a resolver to file a complaint. You also need to file a complaint if the BOG is not paid and it is not officially informed that it is not available.

Accumulators and "Related Bets" - what are my rights?

In some cases, bookmakers have special rules for related beds on accumulator. Such rules are called "related contingencies", and bookmakers usually do not allow relevant Continsie, but it is expected that the staff will see through it when related Continsie is accepted. I haven't done it. This means that even in invalid beds, the bet may be accepted.

The example Phil is a bed with EXAMPLE BOOKMAKERS. PHIL bets on 2/1 for the draw of England and Italy in 90 minutes, bets 2. 1 to draw over extraordinary battles, and bet on Italy on 9/1 to win the penalty game. These bets are obviously relevant, basically aiming to secure hig h-magnification odds in one bed. Most bookmakers will set this bet as a single bed of three pounds of 4 pounds or the longest price of the three.

Another example: Crissy bets a double double in a bookmaker example. CHRISSI bets on December 1st in Rory Mcilroy winning US Open, and Rory Mcilroy wins on 10/1 to win the British Open Championship. In this case, the bed itself is not clearly relevant (because there is nothing to stop winning in the UK Open Championship if RORY wins the US Open), but the first event. If you win, RORY is likely to start the British Open Championship with a shorter odds. In such a case, bookmakers usually write rules so that they can settle the bet at a special price.

My bet was void because I placed my bet too late!

Bookmakers usually allow customers to be as long as possible after the event starts.

The length of the allowed time varies depending on the bookmaker, but there are 3 seconds after the start of the race in virtual racing, 3 seconds in the grayhound race, and 20 seconds in 2 miles or more.

The time when the bed is closed is electronically determined by the bookmaker's system.

When the betting slip is accepted and scanned, the shop staff must input the details of the bet manually. Only at this point, the staff can judge whether the bed was delayed.

If the bookmaker is particularly crowded, it may take some time for the details of the bed to be entered in the system. Therefore, you may not be able to inform you that the bed was delayed before the race ended.

If you keep this in mind, feel that you have been treated unreasonably, or if you feel that the bed is displayed incorrectly, you can contact the bookmaker using a free delayed bed complaint tool. 。

I placed a bet but the official result was wrong!

In some cases, the official result may be incorrectly credit at the time of settlement. For example, confusing goals may be given to wrong players, or players may be stripped of victory as a result of drug tests. In such a case, bookmakers usually stop the settlement for a few hours (the length of time may vary depending on the rules of each bookmaker).

During this period, the official source (usually the press association) may be revised. In this case, bookmakers usually solve the bed according to new results.

If the time limit is exceeded without a clear solution, the bookmaker usually solves the bet according to the first result. In rare cases, bookmakers may disable the bet and refund them accordingly.

If the result of the bed is confused, we recommend that you contact the bookmaker. If you are dissatisfied with your bookmaker's efforts, we will help you solve complaints to ADR.

Cash out - what are my rights?

Many bookmakers provide a "cash out" option for games traded by Impre. This may be complicated, and bookmakers pause the market if there are events during the match (free kicks, corners, goals, etc.), which will pause cash out.

In fact, this means it is very difficult to cash out a bed containing multiple selections. For this reason, the bookmaker has the right to stop the cash out function at any time. If T & Amp; C for cash out is not clear, you have the right to complain in accordance with the law on consumer rights (2015).

Wrong coupon, betting slip or betting receipt

If you use a football coupon to make a bet, and the bet amount of the receipt and the betting slip bet are different, there is a possibility of an error due to a problem with scanning software. In such a case, the bookmaker solves the bet according to the receipt.

In such a case, the bookmaker solves the bet according to the receipt. If you make a betting slip, you will be responsible for checking if the provided betting receipt and the betting slip match correctly.

I don't think the company has a gambling license!

All gambling companies (both high stats and online), which provide customers in the UK, are required by law to acquire gambling licenses from the Gambling Committee. This license must be displayed in stores or all web pages. If you gamble at a company without a license, you have no rights if you have any problems. Consumers are responsible for checking if the company has a license before gambling.

I didn't understand the game I was playing.

Gambling companies must provide rules for each product. Also, depending on the type of gambling company, it is necessary to provide a player guide for games. For example, casinos must provide a players guide for house edges, and online gambling companies must provide players guides for each gambling product (bet, games, lottery). Before you start gambling, you need to understand the rules. If you feel that the provided explanation was not clear, you may have the right to complain in accordance with the consumer rights law (2015).

The game/betting machine broke while I was playing

Gambling companies must clarify what will happen if your games or bets are interrupted. The rules for interruption differ from company to company.

This includes betting on horse racing, for example, and may have certain rules for postponed racing or withdrawal horses. If you are dissatisfied with the bookmaker's bed solution, you can use a resolver to file a complaint.

Unclear betting slip

It is your responsibility to be able to read the betting slip clearly. The bookmaker sets the bet based on the reasonable objective interpretation of the content described in the betting slip. Always make sure that the betting slip is something that can be clearly understood!

Fixed Odds Betting Terminals (FOBTs) and Self-Service Betting Terminals (SSBTs) - what are my rights?

About FOBTs

The rules for fixed oddsbetting terminals are currently under review. Currently, there is a discussion on restrictions on the amount bet on each transaction.

In the meantime, if you are concerned about the fixed oddsbetting terminal, we recommend that you use a free tool of RESOLVER to file a complaint with a bookmaker. It is always worth registering concerns because it can be solved.

Self-service betting terminals

SSBT is often found in bookmakers. In general, SSBT is thought to be operated by a bookmaker, but not. Most of the SSBT is operated by Best Gaming Technology (Gambling software company under the umbrella). SSBT is usually the same brand as a bookmaker, so there is a problem here. However, SSBT beds may not be settled according to the bookmaker's rules. For example, many prices and offers available at the counter cannot be used from the terminal.

I gambled more than I wanted!

Online gambling companies must provide customers with options to set "reality check".

You need an option to set the time interval in which the reality check is displayed on the screen. If the online gambling application is hiding your device watches, the application must display the time or the elapsed time of the gambling session.

Online gambling companies must be able to set the usage limit.

I self-excluded but I'm still receiving marketing materials!

If you are still receiving marketing materials, despite your sel f-explosion consent, contact your bookmaker using a resolver. Bookmakers are obliged to delete your information from the mailing list. If so, they would violate the Data Protection Law (1998) and complain to the relevant regulatory authorities.

A site told me the minimum withdrawal amount was higher than my deposit amount!

The Competition Market Agency (CMA) has ruled that gambling companies should not have a barrier to consumers from withdrawing money. Companies should not set the minimum withdrawal amount higher than the minimum deposit amount.

• Players are not required to play many times before withdrawing their money.
• Gambling companies must clearly communicate any restrictions on gameplay to players and cannot rely on vague terms to confiscate players' funds.

Free spins and bonus slots

Many online gambling companies have introductory offers that include free spins and bonus slots, as well as credits to be used within the site.

Many bookmakers ask for a deposit in exchange for the bonus. The Gambling Commission believes that you should be able to get your money back if you no longer want to gamble. If you find that this is not possible, you should use a resolver to lodge a complaint.

Opening multiple accounts

It is industry standard for gambling operators to allow customers to have only one account.

There are two main reasons for this: first, to prevent customers from taking advantage of seemingly generous sign-up offers by opening multiple accounts, and second, to prevent customers from placing bets through multiple accounts if the bookmaker wants to limit the bet size that the customer wants to make.

For bonus offers, most operators limit the offer to one per household. If you yourself have opened an account and accepted the sign-up offer, problems may arise if someone else in your household has opened an account with the same company.

Not only will any winnings you have won be confiscated, but your account may be closed and your deposits confiscated as well. It is therefore important that you read and understand the operator's T& Cs carefully before agreeing to them.

Advertising

The gambling advert was inappropriate.

License holders must follow the rules laid out by the Commission for Advertising (CAP), the Broadcasting Commission for Advertising Practice (BCAP) and the Industry Practice Code for Advertising.

The advert was aimed at vulnerable children.

There are regulations to protect children and vulnerable people from the harm caused by gambling. The Advertising Standards Authority (ASA) is the UK's independent regulator for gambling. The ASA enforces the UK Advertising Code, which is designed to ensure that advertisements for gambling products are not targeted at children or vulnerable people.

The advert was misleading.

If you feel that the advertisements have misled you in regards to the terms and conditions of the game, you should use Resolver to lodge a complaint.

I'm still receiving marketing information after self-excluding

If you notice that you have received marketing information after choosing sel f-exclusion, you should complain to the bookmaker as soon as possible. If you use the free tool of RESOLVER, you can stop sending more marketing materials. Otherwise, it would be a violation of the British Data Protection Law (1998) and complain to the relevant regulatory authorities.

Football

Winning in extra time

Be careful whether you are betting on the complete result of the match or just betting 90 minutes. It is often misunderstood that bets for the game include extra games and penalty battles, but that is not the case. The "match" refers to 90 minutes of ful l-time, including interruption time.

For example, if you want to bet on Liverpool's victory (regardless of whether or not you win in an extra game), you should bet on Liverpool's "Complete victory" or "extension game and penalty game".

Especially for cups and bets on playoffs, it may not be the case. If your bookmaker intentionally misleads or displays unclear information, you can use a resolver to file a complaint.

Goals betting

If you are betting on the Enitime Goal Skooler, reconfirm whether the bookmaker offers an entertainment market. In many cases, customers are intended to be, for example, "ROONEY TO Score", and that the bet is interpreted as a bet on where the ROONEY scores during the game. However, if the bookmaker has not prepared an entitime market, usually accepts a bet as a bed to the first goal (according to the bookmaker's rule).

Note that own goals are not usually counted in Gaul Scorer Betting.

If you feel that the bookmaker is misleading the goal key partnabet conditions, you can use a free goal key parting complaint tool to file a complaint.

The "5 minutes" rule

If you do a bet after kicking off, you may violate the "5 minutes" rules. This is a rule that is protected by most bookmakers, and if there is no goal within the first 5 minutes, if the penalty is given, or if there are no outers, the bet will be established. It means. The exact time limit varies depending on the bookmaker.

When in-play betting is offered online, many bookmakers will settle late bets at the in-play price available at the time the bet is placed. However, bookmakers that have a 5-minute rule tend to enforce it for coupon bets.

Horse racing

Rule 4

When a horse is dropped out of a race, other horses are more likely to win. Rule 4 is that the bookmaker will deduct from your winnings if you had a fixed-odds price before the horse was withdrawn. However, if you backed a horse that was withdrawn, your stake will be refunded.

International racing

It is common for customers to find that bets on overseas races have been settled at lower odds than expected. This is usually because they were settled based on the bookmaker's own or industry prices, rather than the pari-mutuel or tote payouts issued by the racecourse.

There may be multiple prices for the same race.

If you are concerned about gambling, contact Samaritans on 116 123 or Gambling Aware on 0800 8020 133.

Gambling complaints tool

The Resolver gambling complaint tool will guide you through preparing and filing your complaint.

Gambling Services

You can raise your issue with 752 gambling services. The main companies are: